To examine your purchase history, please check out the guides below:
I’ve seen another site that gives in-game services and products for Supercell games. May I purchase from them?
If you’d like to make an in-app purchase, the only method is to purchase through the overall game it self in your smart phone. Watch out for any alternative party websites that vow you improvements for the games (like “free gem” sites, etc). These websites may gather your private information, cash, or both, and sometimes never ever deliver the promised in-game services and products. Offering, redeeming or trading digital in-game money is otherwise banned by our regards to provider.
ESSENTIAL: just like any such thing pertaining to the online world, continue to keep your passwords to yourself and think about changing them on a regular basis. Supercell will not ask you to answer for the game account password(s) or charge card information.
I’ve received a bill for the purchase i did son’t make. Just exactly What must I do if I suspect fraudulent task?
If neither you nor other people who has got usage of your unit have actually played certainly one of our games, you have now been 
billed for a purchase(s) made in your games, it’s likely that the Bing or Apple account ended up being compromised. If that’s the case, immediately contact Apple or Bing by using the instructions below:
For Apple (iOS) products: see Apple support and choose the “Contact iTunes store support” website link, then “Purchases, billing and redemption” and select the choice that fits you most readily useful.
For Bing (Android os) products: Please send a message to parents@supercell.com or call us straight through in-game help when you go to Settings > Help & help then touch “call us” within the top right hand part. The purchase was made in and add the receipt of the purchase in your message please state the name of the game. The transaction ID (appears such as this – GPA.1234-1234-1234-12345) at the end associated with the document must certanly be noticeable. Receipts for deals were emailed for your requirements by Bing after each purchase..
At transactions@supercell.com if you’ve already contacted Apple or Google about suspected fraudulent activity and they’ve sent you to us, please contact us. Make sure to add details that are specific exactly just just what occurred so when, deal ID receipts, appropriate screenshots, etc.
How to contact Supercell?
Like we stated, we’re here to simply help! You can contact us if you have any more questions, there are several ways!
COULD I CALL SUPERCELL?
We do not provide support via phone but our company is an easy task to achieve either directly from inside the game or via e-mail. Our well trained support staff is thrilled to reply to your concerns 24/7 within the languages that are following Arabic, Dutch, Chinese (Simplified & conventional), English, Farsi, Finnish, French, German, Indonesian, Italian, Japanese, Korean, Malay, Portuguese, Russian, Spanish, Thai, Turkish and Vietnamese.
HOW EXACTLY TO E MAIL US STRAIGHT FROM IN THE GAME
CONTACT VIA E-MAIL
You can easily deliver us a contact at moms and dads@supercell.com. In your e-mail, make sure to consist of any particular details that would be of good use, like just what took place when, possible deal ID receipts, appropriate screenshots, etc.
WHERE IS SUPERCELL SITUATED?
Supercell’s Headquarter is in Helsinki, Finland. Furthermore we now have workplaces in bay area, Tokyo, Shanghai and Seoul.
Protection Checklist
Supercell’s games are made to be enjoyed. They may be a smart way to|way that is great} destress and simply take some slack. In the event that you feel as if your child is not having much enjoyable utilizing the games, then do not be afraid to talk with them about this. Below is a listing of things that can be worth discussing together with your son or daughter.
HAVE A DISCUSSION WITH YOUR CHILD REGARDING GAMING
Speak about your kid’s video gaming practices. Cause them to become talk with you about something that upsets them.
We advice showing interest and also playing the video game together with your son or daughter at regular periods. Helpful hint: undergo in-game tutorials and game guides together to make sure the two of you know the way the game works. In specific, you and your son or daughter should be aware just how to utilize the mute and report device.
Ensure that your kid’s in-game nickname just isn’t their genuine title. You may also want if their nickname is improper.
Get knowledgeable about techniques to limit or switch off in-app acquisitions on your son or daughter’s unit.
Very carefully discuss the threats of speaking with strangers online. They ought to produce a healthier doubt of whom they may be speaking to and in just just what. Key things they should NOT share include: sex, age, location, ethnicity, faith, sex, height, hobbies
If all plain things fail along with your youngster incurs in-game issues, report it therefore we can really help.
On Line Slang Guide
a distinctive language that is new emerged online, specially in games. Listed here are some widely used terms, as well as what they suggest. be useful when having a discussion with your youngster about video gaming.