AI Chatbots

NLU is a scripting process that helps software understand user interactions’ intent and context, rather than relying solely on a predetermined list of keywords to respond to automatically. In this context, however, we’re using this term to refer specifically to advanced communication software that learns over time to improve interactions and decide when to forward […]Continue reading

You can engage users in proactive ways, personalize interactions, automate conversations, and create user journeys using business messaging channels. Empower your team to communicate seamlessly across multiple channels and make a lasting impression. Intelligent digital workers can be created by going beyond IVRs, chatbots and RPA. Experiences that deliver significant ROI require more than simple […]Continue reading